Frequently Asked Questions

Not long! Express orders are dispatched in 1-3 days then delivered the following day. Standard orders are dispatched in 2-5 days and delivered in 2-3 days.

For the latest information please see our delivery page.

Delivery in the UK is free for orders over £30.

Yes, we deliver all over the world! To find out more, please see our delivery page.

Full sizing information and advice is available by selecting the 'Size Guide' in the product details. We also have a dedicated sizing page.

We accept online payment in a secure environment with Visa, Mastercard, American Express, Maestro and PayPal.

At Jotally.com, we ensure that we offer all our customers the highest level of security possible on all orders. We use the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the internet. Customers have the option of an industry certified secure and encrypted payment gateway, which incorporates the Verified by Visa and MasterCard SecureCode processes; or PayPal, an industry leading alternative payments provider that offers 24-hour monitoring and advanced encryption.

You will receive an order confirmation by email within 15 minutes of completing your order. If you do not receive a confirmation email please check your email filters.

We cannot make changes to an order once it is in place. Personalised products are uniquely made to order and work begins as soon as the order is made. Please ensure you are happy with the content, layout and spelling of your design before ordering.

You can track the progress of your order from confirmation to delivery. All the details will be included with your confirmation email.

We always do our best to complete orders as soon as possible. If you require your order urgently please contact us before ordering and we'll let you know what we can do.

If one of your items is damaged or we have made a mistake with the personalisation we will ensure that the mistake is resolved immediately. We will replace the product right away and dispatch free of charge.

Otherwise it is not possible to cancel or return personalised or custom-made items. All personalisation input is the responsibility of the customer, including spellings, colours and sizes.

We do accept a small amount of bespoke requests. As you may expect, these unique creations are more expensive because they take much more time. Please contact us about your project and we will get back to you as soon as possible.